On April 24, 2025, millions of Netflix users around the world faced a sudden service outage. The popular streaming platform was down for several hours, sparking confusion and complaints on social media. Many users reported problems accessing the app’s streaming content or even logging into their accounts.
The outage began around 7:30 PM (ET) and appeared to affect both mobile and smart TV apps, as well as web browsers. The problem quickly became a trending topic on X, with hashtags like #NetflixDown and #NetflixNotWorking gaining thousands of posts within minutes.
According to Downdetector, a website that tracks service outages, reports of Netflix problems surged to over 120,000 in the U.S. alone. The issue also affected users in Canada, the U.K., Mexico, and parts of Asia and Europe.
Netflix acknowledged the outage in a brief statement posted to its official X account. The company said, ” We are aware that some members are having issues streaming on Netflix. We’re working to resolve the issue as quickly as possible. Thank you for your patience.”
No official cause was given during the first few hours of the disruption. However, tech experts believe it may have been a server or cloud-related issue. Netflix relies on Amazon Web Services (AWS) for much of its cloud infrastructure, though neither company confirmed whether AWS was part of the problem.
Some users reported being stuck on the loading screen. Others received error codes or were logged out of their accounts. A few Netflix original titles could still be accessed in certain regions, but the majority of content was unavailable.
By 11:00 PM (ET), Netflix reported that service was being gradually restored. “The issue affecting streaming is now resolved for most members,” the company said. “We are continuing to monitor the situation closely.”
This is one of the largest global outages Netflix has experienced in recent years. The last major outage happened in October 2021, but it was resolved in under an hour.
Frustrated subscribers took to social media to joke, complain and ask for updates. Some wondered whether they would be compensated. Netflix has not announced any refunds or credits related to the outage.
Streaming competitors such as Disney+, Hulu and Amazon Prime Video did not appear to be affected. Netflix has over 26 million subscribers globally. Outages like this can have a large impact, especially during peak viewing hours.
While the platform is now mostly back online, many users are still watching closely for further updates. The company has promised to share more details once the root cause is confirmed.
For now, the streaming giant says everything should be working again, but users are still keeping an eye on their screens.